Swinnerton Cycles Reviews

Total waste of time. One week after placing an order I had to call them to find out that the item was not in stock (even though it was when ordered). They did not respond to emails.
A refund was issued with "Sorry about that" message.

I've had nothing but hassle from Swinnerton cycles!
The customer service is some of the worst I've experienced, say they will get back to you today and don't bother, leaving you to chase, my order had missing items, trying to get said missing items is very difficult, ended up with me going through PayPal, case is still ongoing, current status is they will only send missing items if I cancel the case first! What if I then don't receive the items or they arrive but are incorrect? PayPal is the only insurance I have, usually the case would be closed once it's resolved, not close the case then hope Swinnerton keep their word, which they haven't to date!!
I'll never use again.

Fast, friendly and Efficient customer service when dealing with a Warranty return and replacement with their supplier. Really really impressed. Can’t fault them. Thank you so much.

Found a heavily reduced item on google search and since I hadn’t heard of them checked on here and seen the poor reviews.
Decided to give them a try anyway since had security of PayPal and the items were delivered 2 days later to Northern Ireland
Had to come back here to give them their dues, with the cost and service it’s one of the best online shopping experiences I’ve had ??

Ordered a DMR pedal shaft off the web site and it arrived incorrect, I called them and apparently I ordered V1 and not the V2 which there is no mention of this on the web site or the invoice. It cost £6.50 for the part with yep £5.00 carriage, I then paid £3.00 to return it. I expected a credit of £11.50 and would have to suck up the return cost, but no I was only credited for the part which due to a poor listing was incorrect. Clearly I paid more in postage for a part they can now have and can sell on.

So… these people had the best price for a set of eBike lights, but I checked Trust pilot and very nearly didn’t go ahead due to all the bad reviews (I did as it appears to be the eshop of a physical bike shop, so some comeback if problems).

For me the service was perfect, lights as described, well packed, posted immediately and a great price, couldn’t be happier.

Wow, some of these reviews are the exact opposite of the shopping experience I have had with Swinnerton's. Communication has been excellent both by telephone and email. Delivery is as stated, 3-5 working days. They stock a diverse range of products, stuff that is not available with some of their bigger competitors.
Most important of all, I made a mistake with one order, sent the item back, received a phone call to see if help could be given with sourcing correct item, and was quickly given a credit for the item when this could not be arranged.
This is a genuine review, I used to own a bike shop, and Swinnerton's have worked to the same high standards that I once strived to achieve.

The customer service at this company is "APPALLING" !! They refuse to speak on the phone , will only deal by e-mail, and lack any form of honesty ....
AVOID ,
The initial problem was forgivable , anyone can make a mistake , Judge someone on how they deal with the problem ....
I am afraid it is on the lack of Support I would never recommend this company to a Cyclist....

Total joke!! Absolutely appalling customer service. I ordered a stem which hadn't arrived after a week. After enquiring about it, they didn't even have the courtesy to phone me back. Now cancelled.

Don't use these people for postal deliveries as they do not respond to emails when you don't receive what you pay for ordered part 14th now 27th sent by DHL who keep putting off delivery told them about it & they have not replied or intervened.

I placed an order on 23 February for a dura ace cassette for 542.95€ (order ID 70130). Craig tells me on March 7th that the product is not in stock. I asked for a refund on 10 March, I followed up on 16 March and 28 March. They ignore the customers' e-mails. I therefore informed the French DGCCRF and the English ECC-NET by registered mail today. You should not order on this website which does not consider its customers. It's so sad.

I ordered a part that on it's own cost the price of a cheap bicycle. They suddenly added £15 on top for postage for no apparent reason. When I contacted them about it they were rude and dismissive and simply cancelled my order even though I had not asked them to.

I since notice that their online review metrics form an anomalous pattern. There is a lot of five star reviews and then a bunch of one-star reviews but nothing in-between. This suggests that their greatest skill is creative writing.

I placed an order on a Tuesday evening and paid for express delivery expecting delivery by the weekend, but it took until the following Monday to receive my order. Fair enough deliveries get delayed but I requested the difference for the express delivery to be refunded, I have been completely ignored which is totally unacceptable.

Pretty awful.
Ordered tyres and saddle on line which were in stock. They then emailed me to say that the tyres were not. I decided to cancel the order. All so far understandable. These things happen. I run a website so get it.
What I don’t get is the fact they have taken over £300 of my money before despatch of goods. When I pointed this out I have had no response to let me know when I will be refunded. Disgraceful treatment of a customer. Should be ashamed.

Ordered a Cane Creek repair kit early December, arrived but didn't include all the parts in the images, took a few prompts to get a response from Swinnerton, "James" eventually got back to me middle January accepting it was the wrong image for the product but it would cost me an extra £18 for the bits not included, I said "no thanks, I'd like to return the product" - now they're refusing to respond presumably hoping I'll give up and walk away - which I probably will but won't be going back and have been moved to my first ever web review for poor service - not good for what was just a £20 purchase.